I just wanted to send you this emailto express my pleasure and satisfaction in working with IDEAL FLOOR the past few years. Having worked with many flooring subcontractors over my carreer i know that you are the exception not the rule.. Your ability to carry out and exicute a project no matter the size either loccaly or as far south as Virginia certainly speaks volumes about your managment styleand organization. Your ability to deal with problems or issues absolutley seperates you from the competition.
I look forward to many more succesful projects together in the future...
thanks again for your profesionalism and attention to detail.
Project Executive, J.K. Scanlan Company, Inc.
a quick note to say thank you..after working with IDEAL for near 17 years i was on the site today and I will note its Sunday, and your crews were were working to complete a home for a closing that needs to take place on Tuesday of next week something that has never changed in our working together, you are the reason we make closing never being the reason we don't. Not only do you get in done quickly and eficiantly, the workmanship is always top notch. and your workman always work exceptionaly well with all other subs on the job...
i appreciate everything you and your team do for us here at South Port..
President D.J.G Construction,Inc.
To Mark Woods
My needs for this project were varried and great. Jen not only helped, but made an enormous job run very smoothly despite many setbacks - - Scott Stewart..
Saw the Store, wanted a local Company - not a big box. Service I thought would be bette rand I was right!!
Thanks, Ellen Jaczuk
I had the privilege of having Ideal Floor Covering install new carpeting in my home recently and also repairing carpeting that needed to be streached and reinstalled...i found them to be very profesional and efficient, in that the old carpeting was removed, furniture had to be dismantled and moved, and that everything was clean after installation...the staff at the store was very helpful in the choosing of the carpet, and then coming to my home to make sure that it would suit the rooms to be done.
i would certainly use them again for future projects!
thanks again to you and the crew for a job well done! As you know I came to you with a tight time window we had to get the work done in because we had renters coming in. You went out of your way (even making phone calls from a boat on your day off!) to line things up so it could happen in time. The crew arrived right on time Monday morning to rip out the old carpet. They made quick work of it and hauled away all traces. Next they showed up with the new cork and plugged away at laying it despite record heat. They were unfailingly cheerful and professional. The end result is terrific. Thanks to Ideal for stepping up to the plate!
I first came to know of Shayne and Ideal Floor Covering when I moved to Falmouth and saw some of their prior carpet work on the rugs in my new home. I hired them to do another room with carpets shortly thereafter and was happy with their work. Even so I had some fears and
trepidations when it came to a larger than average custom tile project that was looming. I'd dealt with another tile company in the past and had positive experience with them. However I wanted to include Shayne and Ideal in the quoting process, based on my carpet experience. I shared those areas that were of particular concern to me, including the whole tile installation process. Shayne was the only tile contractor of the small group I contacted who provided every quote and every piece of informaiton on time and when promised. He brought the manager of the installtion crew over to meet me personally and talk about my concerns. Ultimately Shayne and Ideal were the logical choice based upon their performance during the sales process. When installation time came the crew was a pleasure to have in my home. The installation manager talked over several approaches with me that he could take and laid them out on the floor for me to see. Once I chose my preference they set about the process very carefully and methodically with as little upset to me as possible. I will not hestiate to return for my next project or to tell friends to contact Shayne when they need carpeting or tile. I am not an easy person to please, yet I am thrilled with my floor and with this company.
I think one of the best measures of a service provider is how they behave when something goes wrong. I hired these folks to strip and refinish a floor.
Let me start by saying what incredible customer service I received during the quoting and servicing process. Amazing!
Secondly, let me share what exquisite care the workmen took to make sure my belongings were protected from dust/debris during the sanding process.
Sadly, during the refinish there were some problems. It is hard to say what happened for sure but the floor ended up with several problems. I was concerned and disappointed. I have to say that the response of this group to the problem we EXCEPTIONAL! We came to a fair solution and I am very pleased.
What's more Jennifer who was my chief source of contact here is someone who should be a model to all service companies of what good customer service is like. I felt like I was transported back to a time gone by where customer service was valued and considered important. She made me feel heard, was empathetic, and offered several solutions.
The end result is I am very pleased, and would gladly use this group again for any job.
They truly set an example of what good service should look like.
Dear Ideal Floor,
I would like to thank Pam DiVenuti and all who assisted her, in completing my carpet selection and installation in the short window before Christmas. Due to weather damage, the rugs in my playroom and guest bedroom were ripped out leaving the basement cement floor. With family arriving from California, I needed use of these rooms. Pam was patient and professional in helping me consider floor coverings. She was knowledgeable and able to answer all questions I had about every possible floor choice. Pam made phone calls to find carpet in stock and was able to rearrange installation scheduling to accommodate me the day before my family arrived. The installers came early and worked without a break on Saturday. Due to team work and the professional, can do attitude at Ideal Floor, my water disaster did not hamper our holiday.
I sincerely thank all who helped complete this Job